Refund policy
14-day refund period
Grief advocacy, inc. offers a full refund on request within 14 days of your order date. This applies to annual license purchases and renewals. Your statutory rights are not limited by this policy.
Requesting a refund
Payments and refunds are handled by our reseller and Merchant of Record, Paddle. Visit https://paddle.net to request a refund, or contact Sarah@griefadvocacy.com with your order details. Do not send card numbers or employee information. Paddle’s refund policy is available at https://www.paddle.com/legal/refund-policy.
Cancellation and access
Canceling renewal normally preserves access through the paid period. If your payment is refunded, access may end when the refund is approved; company records remain subject to the 90-day retention and export policy.